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Our Terms Shape Your Account

When you open an account with mahkota123, you're entering an agreement that protects both your play and our platform.

Account security your responsibilityDeposits and withdrawals clearly definedDispute resolution with real contact paths
Explore the Lobby Read FAQ
mahkota123 Our Terms Shape Your Account
REACH US DIRECT

How to Contact Us About Terms

Questions about how these terms affect your account? Our support team works seven days a week to clarify any policy detail.

Live Chat Open the chat widget in the bottom-right corner of the lobby. Available whenever mahkota123 is online. Use this for immediate questions about your account terms or access.
Support Ticket Submit a ticket through your account Settings → Support. Include your username and the specific term or policy you need clarified. We reply within 24 hours.
Email Send detailed questions to our support inbox. Email responses typically arrive within one business day. Attach any relevant account screenshots to speed up resolution.
YOUR DATA MATTERS

How We Protect What You Trust Us With

Your account information—username, email, payment details, play history—stays encrypted and backed up separately from our live lobby servers.

Encryption Standard

All account data, payment details and session tokens use industry-standard TLS 1.3 encryption. Your deposits to DANA, OVO, GoPay or QRIS are encrypted before leaving our servers.

Data Retention

We keep account records for seven years after closure to meet payment provider requirements. You can request anonymisation or deletion via support; we process these within 14 days.

Session Security

Your login session expires automatically after 30 days without activity. If you suspect someone accessed your account, change your password immediately and contact our support team.

Withdrawal Verification

Large withdrawals (above Rp 5,000,000) may require photo ID or bank statement verification to prevent fraud. This protects both your account and our compliance with payment regulations.

Payment Processor Rules

DANA, OVO, GoPay and QRIS hold their own data policies. We share only the information needed for deposits and withdrawals. Review their privacy terms at their official sites.

Dispute Resolution

Contested charges are investigated using your account logs and payment provider records. Contact support with your transaction ID; we respond within 72 hours with findings and next steps.

Frequently Asked Questions About Our Terms

Use the 'Forgot Password' link on the login screen. We send a reset link to your registered email. Click it within 24 hours to create a new password. If you don't receive the email, check your spam folder or contact live chat for help.

No. Our terms allow one account per person. Multiple accounts linked to the same email, phone, payment method or device may be suspended. If you've forgotten your login, use password reset instead of creating a new account.

Withdrawals via DANA, OVO, GoPay or QRIS usually clear to your wallet in under a minute. We process requests 24/7, but your payment provider may have weekend delays. Minimum withdrawal is Rp 50,000; maximum depends on your account history and verification level.

You must meet the minimum age requirement and have the legal right to hold an account where local law permits. Account holders in certain regions may face access restrictions depending on local law. We verify this during registration and may ask for proof.

Submit a data request through your account Settings → Privacy or contact support with 'Data Request' in the subject line. We provide a download of your account history, deposits and play logs within 14 days as required by local data protection rules.

Change your password immediately. Then contact live chat or submit a support ticket with the transaction details and any unauthorized activity. Include your username and the date the suspicious activity occurred. We investigate within 72 hours.

Yes. We may update our terms to reflect new payment rules, regional laws or platform changes. We notify you by email at least 30 days before major changes take effect. Continuing to use your account after the change date means you accept the updated terms.

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