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How we protect your account and payment information

When you open an account with mahkota123, your personal details and transaction history stay secure behind encrypted channels.

Encrypted account accessPayment data protectionLocal withdrawal verification

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The information we store and why

mahkota123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with mahkota123 holds your name, phone number, email and payment method details for every deposit and withdrawal. We also keep records of your login dates, game history and any support tickets you open. This data helps us verify your identity when you withdraw funds,

1
detect account misuse, and respond to your requests. Your payment information is never shared with third parties — it moves only between your chosen method (DANA, OVO, GoPay or QRIS) and our secure payment processor. Where local law permits, we retain your account history for as
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long as your account exists, and for two years after closure for compliance purposes.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

NEED TO CONTACT US

How to request access or changes to your data

Email support Send a request to our privacy team and we'll respond within 48 hours. Include your account username and the specific data you want to review or modify.

Live chat during lobby hours Open a chat from your account dashboard Monday to Sunday, 08:00 to 23:00 WIB, to ask about your stored data or request deletion options.

Account settings page Update your email, phone and personal details directly in Settings. Changes apply immediately and are logged in your account history for audit purposes.

HOW WE KEEP IT SAFE

Security measures and your account rights

Withdrawal verification

Before funds leave your account to DANA, OVO, GoPay or QRIS, we confirm the destination matches your registered account. If a withdrawal request looks unusual, we may ask you to verify via email or support chat.

Cookie and device tracking

We use cookies to keep you logged in and track which devices access your account. This helps us spot unauthorised login attempts. You can clear cookies in your browser settings, but you may need to log in again.

Password and two-factor options

Your password is hashed on our servers and never visible to staff. If you want to add extra security, contact support to enable SMS or email confirmation for logins.

Third-party data sharing

We do not sell your data. We share only essential payment details with our licensed payment processor and only when you withdraw. Your game history stays with mahkota123.

Account deletion request

Contact support to request account closure. We stop processing new logins immediately, but keep your transaction records for two years to meet legal requirements.

Policy updates and your rights

If we change this privacy policy, we notify you by email at least 14 days in advance. Depends on local law whether you must accept changes or can close your account instead.

Your questions about data and account privacy answered

Yes. Email support or use live chat with your username and we'll send a complete data report within 48 hours. The report includes your profile, all deposits and withdrawals, login history, and any support notes linked to your account.

We retain your transaction records (dates, amounts, methods) for two years after closure to comply with local financial reporting rules. Your stored card or wallet details are deleted immediately when you close the account.

Your payment details are encrypted end-to-end and never stored on our public servers. We transmit them only to our payment processor during withdrawal. Your payment method never appears in your game history or support records.

If you notice an unauthorised login, contact support immediately via email or chat. We'll lock your account, review the login history and help you set a new password. Any suspicious withdrawals can be flagged for investigation.

You can manage cookies in your browser settings, but some are required to keep you logged in and protect your account from fraud. Deleting them may force you to log in more often on that device.

No. Your gameplay data, balance history and personal details are never sold or shared with other platforms. We use your data only to manage your account and comply with local regulatory reporting.

Log into your account and go to Settings to update your email or phone number. Changes take effect immediately. If your registered name needs to change, contact support with proof of identity to update your official account name.

How we protect your account and payment information

How to request access or changes to your data

Security measures and your account rights

Withdrawal verification

Cookie and device tracking

Password and two-factor options

Third-party data sharing

Account deletion request

Policy updates and your rights

Your questions about data and account privacy answered

01 Can I see all the data you have about me?

02 How long do you keep my payment information after I close my account?

03 Is my DANA, OVO, GoPay or QRIS data safe on mahkota123?

04 What happens if someone logs into my account without permission?

05 Can I opt out of cookies and still use my account?

06 Do you sell or share my game history with other sites?

07 How do I update my personal details if they change?

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